Customer Support
Customer Support
Sometimes you need a little help from a friend, or from a Helio expert. Don’t worry… we’re here for you.
Talk to Sales
Talk to Sales
Interested in Helio’s solutions?
Chat with a member of our sales team.
Our dedicated VFX and Arch Viz render experts are here to help.
100%
6m 57s
Median first response time
3d 19h
Median time to resolve ticket
Meet Our Friendly Wranglers
Our team is made up of industry veterans who are passionate about what they do. We're here to answer your questions, offer advice, and ensure you get the most out of Helio.
Live Chat, eMail, Video Calls
When you have technical questions or just want to get the renders done: We got you covered. As customer you can get in contact with your wranglers directly in the product.
Guided Pilots and Onboarding
We help you migrating your 3D production workflow to Helio and get most out of it and avoid potential pitfalls. Contact our sales team for an offer and joint goals of a pilot. Spoiler: The main goal is: Every render a success!
Need to deliver yesterday?
We’ve got you.
Our Deadline Mode gets you rendering in minutes. No set up, no delays — just results. Book a call, and we’ll get you started asap.
